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Unfortunately, my parcel arrived badly damaged due to the delivery company, and several of the plants had suffered during transport. Even though this was clearly not the shop’s fault, Gianluca was incredibly helpful, understanding and accommodating.
Communication was always friendly and personal, and we quickly found a solution that I was more than happy with. I really appreciate how professionally and generously the situation was handled. A genuinely great customer experience, thank you, Gianluca! I would happily order again.