30 DAYS GUARANTEE
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at welovetropicalplants@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at welovetropicalplants@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at welovetropicalplants@gmail.com.
FAQ about the shipping
HOW MUCH DOES THE SHIPPING COST?
ITALY:
For all orders above 80 euro the shiping is for FREE (we ship with GLS) or
GLS: 8,5 euro
The shipment rate are not valid for islands and difficult destination, these are on demand or we could kindly ask for extra payment of the difference.
EU COUNTRIES:
For all orders above 100 euro the shipping is for FREE (we ship with GLS) or
DHL Express: up to the request
DHL Standard: 25 euro
GLS International: 13,9 euro
The shipment rate are not valid for islands and difficult destination, these are on demand or we could kindly ask for extra payment of the difference. For the shipping to some countries out from EU we could kindly ask extra payment for the shipping.
USA, CANADA, MEXICO and other countries out from EUROPE:
DHL: 90 euro (in the case of order more than 3 plants or any big plant please contact us by email to welovetropicalplants@gmail.com, the price could be changed).
Pick-up: for free
In San Sebastiano al Vesuvio (NA), Italy.
If you are outside the European Union, please contact us to calculate the updated shipping price (welovetropicalplants@gmail.com).
WHO DO WE SHIP WITH?
ITALY :
GLS.
EU COUNTRIES:
DHL Standard, DHL EXPRESS or GLS.
SWITZERLAND, UNITED KINGDOM:
DHL Standard.
USA, CANADA, MEXICO, ASIA;
DHL Express.
Other areas up to the request, contact us by email (welovetropicalplants@gmail.com).
WHEN I WILL GET MY ORDER?
ITALY:
24/48 hours from shipping of the package (the time is not valid for island and the places difficult to reach).
EU COUNTRIES:
24/72 hours from shipping of the package with DHL EXPRESS (up to the request).
3-7 days from shipping of the package with GLS or DHL Standard (the destinations difficult to reach or far away up to 10 days).
SWITZERLAND, UNITED KINGDOM:
3-7 days from shipping of the package.
USA, MEXICO, CANADA:
up to 7 days from shipping of the package.
Pick-up is possible only after the previous confirmation.
Other countries: up to the request.
WHEN IS MY ORDER READY TO BE SHIPPED?
ITALY :
GLS, we ship mainly on Mondays and Tuesdays.
EU COUNTRIES:
DHL Standard, DHL EXPRESS o GLS, we ship mainly on Mondays.
SWITZERLAND, UNITED KINGDOM:
DHL Standard, we ship mainly on Mondays.
USA, CANADA, MEXICO, ASIA;
DHL Express, we ship only on Mondays.
Other areas up to the request, contact us by email (welovetropicalplants@gmail.com).
HOW WILL BE THE PLANTS PACKAGED?
We ship only healthy plants, the plants are shipped in the same pot and the same medium specified in the listing of each plant. The plants are packed in cotton, if possible each leaf separately, protected with the bamboo stick against moving in the cartoon box, mainly we are using double wrapped boxes.
During cold period we pack the plant in extra layer of pluriball and we ship qith Heatpack (for free).
Shipping out of Europe: we provide phytosanitary certificate (the price is included in the shipping), the plants are shipped bare root, or bare root with sphagnum (depend on the kind of the plant). The phytosanitary certificate we organise for fridays and we are shipping on mondays.